Shipping and packing

Each artwork is unique and deserves exceptional treatment. We have the know-how and passion to match the quality requirement that they need. Each artpiece is handled, packaged and wrapped with the utmost care, exclusively by us, to guarantee the same quality always.

Conditionnement des œuvres d'art en caisse bois sur mesure

Packing of framed artworks

Each of our packaging is made specifically to preserve your art piece from the many handlings it will be subjected to throughout the shipping process. We take the time to assess how fragile the artwork is, as well as its destination to best adapt the packaging. Therefore, they are all special, only one rule: the safety of your shipments.

We use sturdy wrapping materials and we don’t spare the layers to better protect the piece from shocks. We use only supple and non-altering material in direct contact with the art piece (tissue paper, film, foam).

Conditionnement des œuvres sur mesure

The additional protective layers are made with stiffer materials to strengthen your parcel and to ensure the stability of the artwork within: Kraft bubble wrap paper, extra thick foam sheets, protective corners, thick polystyrene sheets, corrugated cardboard, or any other supply that a specific or atypical-shaped art piece may require… whatever your artwork may need to be delivered in the best possible conditions to your doorstep.

For the destinations that need air freight, but also in the case we think your acquisition is particularly sensitive, or in the event of multiple purchase, your parcel is likely to be packaged in a customised wooden box. This is how we can guaranty you a delivery with no surprises.

Conditionnement sécurisé

Packing of unframed limited edition prints

Silkscreen and art prints will be delivered to you wrapped in tissue paper and packaged in sturdy postal tubes. We strongly recommend that you have your edition framed as soon as possible so that the support may keep its qualities. Meanwhile, choose to store it on a flat surface, like a strong portfolio. Feel free to reuse the tissue paper to avoid direct contact with your temporary holder. Should you not have the appropriate supplies, store your edition in its primal packaging, but you might want to hurry in having it framed to ensure a good preservation.

Conditionnement des éditions d'art en tube postal rigide


Included options

Deliveries are carried out by either DHL or La Poste by Colissimo, according to the destination and the shape of your parcel.

Formulaire Custom secure packaging
Formulaire Full value insurance coverage during transit
Formulaire Customs formalities follow-up (excl local tax and duties)
Formulaire Tracking


/ Europe (via DHL express or Colissimo) : Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal,  Romania, Slovakia, Slovenia, Sweden, United Kingdom. 

/ International (via DHL express) : Algeria, Andorra, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Brazil, Brunei, Canada, Cayman Islands, Chile, Egypt, Faroe Islands, French Polynésies, Georgia, Gibraltar, Guadeloupe, Guernsey, Guyana, Hong Kong, India, Indonesia, Isle of Man, Japan, Jersey, Liechtenstein, Macau, Malaysia, Martinique, Mayotte, Mexico, Morocco, New Caledonia, New Zealand, Norway, Oman, Philippines, Puerto Rico, Qatar, Reunion Island, Saint-Barthélemy, Saint-Martin, Saint Pierre and Miquelon, Seychelles, Singapore, South Africa, South Korea, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos, United Arab Emirates, United States, Ukraine, Wallis and Futuna.

Delivery time

Les délais de livraison varient en fonction de la nature du conditionnement de votre acquisition. La réalisation d'une caisse sur-mesure en particulier pour les exports est susceptible de rallonger les délais initiaux. Vous êtes systématiquement tenus informés de l'avancée du traitement de votre commande.

/ Pour les éditions conditionnées en tube postal expédiées vers la France (via Colissimo): 7 à 10 jours
/ Pour les œuvres conditionnées en caisse bois sur-mesure expédiées vers la France et l'Europe (via DHL express): 7 à 15 jours
/ Pour les œuvres conditionnées en caisse bois sur-mesure export respectant les normes phytosanitaires spécifiques à la destination, expédiées vers tout autre destination internationale (via DHL express): 2 à 3 semaines

Delivery will be within 30 days following your order confirmation, except in the following cases: If you are buying an artwork that is already being borrowed, an extra 30 days’ delivery may be applied (art 4.2 of the Terms and Conditions). Make sure you check the availability date shown on each artwork page / if you ask for a specific frame / If you choose a non-immediate payment method (transfer, check or voucher) you order will be dealt with and shipped on receipt and cashing of payment, which implies a few more days.

Shipment tracking

You will receive an e-mail bearing your shipment’s tracking number as soon as we ship your parcel. All you will have to do to track it, is to go on the transporter’s website and enter your tracking number. This e-mail containing your shipping information will be sent to you provided that the details given in the registering form are exact.

In case of absence

If you are absent on the day of the delivery, a notice will be left in your mailbox so you may pick it up at a later date at the indicated address (post office, delivery relay, DHL agency). This notice will also inform you on how long your parcel will be available for. Keep this notice safely: it will be asked from you, along with your ID, when collecting your parcel. In some cases, your transporter will convene of a new delivery date. Just let yourself be guided by his instructions.

Lors de vos envois lourds et volumineux, nous privilégions une prise de contact préalable afin de valider directement avec vous, la date de livraison qui vous convient le mieux. Ainsi, vous bénéficiez d'un service de proximité flexible et réceptif à vos contraintes, facilitant votre expérience d'acquisition en ligne.

Caution on receipt of order

When you receive your order, you are expected to check in which state your artwork is. If the packaging or its content have been damaged in any way during transportation, you must refuse it and write down a “reservation note” on the delivery slip. You will then need to let us know about the reservation note and its reasons as soon as possible (that is on the same day of the delivery or on the next working day, latest) by e-mail. No claim will be accepted once the delivery slip had been signed.

Livraison sécurisée de vos acqusitions


Appel By phone at the following number +33(0)6 01 07 29 42
Mail By sending an e-mail
Formulaire By filling out the contact form
Localisation Urbanity currently sells exclusively online. Our head office is located in Lyon (France) and we offer international secure delivery.